PRIVACY POLICY
Mindful Finances
Last updated: 18 February 2026
1. Who We Are
Mindful Finances is an Australian-based money coaching and financial wellbeing business.
For the purposes of GDPR, we are the Data Controller of your personal information.
Contact details:
Email: [email protected]
Website: www.mindfulfinances.com.au
2. What Personal Information We Collect
We may collect the following personal information:
Information you provide directly:
- Full name
- Email address
- Phone number
- Postal address
- Payment information (processed securely via third-party providers)
- Information shared in enquiries, forms, or coaching sessions
Automatically collected information:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Device information
- Website usage statistics
3. Lawful Basis for Processing (GDPR)
If you are located in the EU or UK, we rely on:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligation
You may withdraw consent at any time.
4. How We Use Your Information
We use your information to:
- Deliver coaching services and programs
- Respond to enquiries
- Provide digital resources
- Process payments
- Improve our services
- Send marketing communications (where consent is provided)
- Comply with legal obligations
We do not sell your personal information.
5. Cookies & Tracking Technologies
We use cookies to improve website functionality and analyse traffic.
You may adjust your browser settings to refuse cookies. Disabling cookies may affect website functionality.
If Google services are used, data is processed in accordance with Google's Privacy Policy.
6. Third-Party Service Providers
We may share information with trusted third parties such as:
- Website hosting providers
- Email marketing platforms
- Payment processors
- IT service providers
- Professional advisers
These providers are required to maintain confidentiality and security.
7. International Data Transfers
Your information may be processed in Australia or other countries where our service providers operate.
Where required, appropriate safeguards such as Standard Contractual Clauses are implemented.
8. Data Retention
We retain personal information only as long as necessary for service delivery, legal compliance, and business purposes. Information is securely deleted or de-identified when no longer required.
9. Data Security
We implement appropriate technical and organisational measures to protect personal information. However, no system can guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the OAIC (Australia) or relevant supervisory authority
Contact us at [email protected] to exercise your rights.
11. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If identified, such data will be deleted promptly.
12. Links to Other Websites
We are not responsible for the privacy practices of third-party websites linked from our site.
13. Marketing Communications
You will only receive marketing communications if you have opted in or where permitted by law. You may unsubscribe at any time.
14. Coaching Confidentiality
Given the personal and sensitive nature of money coaching, we treat all information shared during coaching sessions, discovery calls, workshops, and program participation as confidential.
This includes personal financial information, relationship matters, behavioural patterns, beliefs, goals, and any other information disclosed verbally or in writing.
We will not disclose confidential coaching information to any third party without your consent, except:
- Where required by law;
- Where there is a serious and imminent risk of harm to you or others;
- Where disclosure is required for professional supervision, insurance, or legal advice (in which case information will be shared on a confidential basis).
Coaching confidentiality operates alongside, and in addition to, our obligations under applicable privacy legislation. Formal client engagements are also governed by separate service agreements outlining confidentiality obligations in greater detail.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Suzanne Alexander | Mindful Finances
Email: [email protected]
Website: www.mindfulfinances.com.au