Privacy Policy
Mindful Finances - Privacy Policy
Last updated: 1 July 2026
This Privacy Policy governs the online information and data collection practices of Suzanne Alexander ("we", "us", or "our"), trading as Mindful Finances, at https://mindfulfinances.com.au (the "Site"). This policy applies across the Site and its associated subdomains, including the Money Type Quiz hosted at quiz.mindfulfinances.com.au.
Please read this Privacy Policy carefully. By visiting and using the Site, you agree that your use of it, and any dispute over privacy, is governed by this Privacy Policy. We may need to change this Privacy Policy from time to time, in which case we will post the changes on this page and update the "Last updated" date. We will endeavour to give you 30 days' notice of any material changes. By continuing to use the Site after we post changes, you accept the Privacy Policy as modified.
We will never sell, barter, or rent your personal information, including your email address, to any unauthorised third party.
1. Who We Are
Mindful Finances is an Australian-based money coaching and financial wellbeing business, operated by Suzanne Alexander.
For any visitors located in the EU or UK, we are the Data Controller of your personal information under GDPR (see section 3).
Contact details: Email: [email protected] Website: https://mindfulfinances.com.au
2. What Personal Information We Collect
We may process personal data when you request information through a contact form or the Site, sign up to receive our emails or other communications, engage us for services, or otherwise communicate with us via email, telephone, text, post or through the Site. We may also process personal data you share via third parties such as Meta, Google, Stripe or YouTube, or other analytics, advertising, or payment service providers we use, as well as through cookies or other tracking software on the Site.
2.1 Information you provide directly:
- Full name
- Email address
- Phone number
- Postal address
- Payment information (processed securely via third-party providers)
- Information shared in enquiries, forms, or coaching sessions
2.2 Automatically collected information:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Device information
- Website usage statistics
2.3 Money Type Quiz information: When you complete the Money Type Quiz through our services, we process:
- Name and email address
- Quiz responses about your relationship with money
- Your generated Money Type result
3. Governing Law and Lawful Basis for Processing
As an Australian business, our primary obligations are under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you are located in the EU or UK, we additionally rely on one of the following GDPR bases where applicable:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligation
- Where processing is based on consent, you may withdraw that consent at any time by contacting us (see section 16).
4. How We Use Your Information
We use your information to:
- Deliver coaching services and programs
- Respond to enquiries
- Provide digital resources
- Process payments
- Improve our services
- Send marketing communications, where you have opted in
- Comply with legal obligations
- We do not sell your personal information, and we do not add information you share with us to any unauthorised mailing list.
5. Cookies and Tracking Technologies
We use cookies to improve website functionality and analyse traffic.
You may adjust your browser settings to refuse cookies, though disabling cookies may affect website functionality. Where Google services are used, data is processed in accordance with Google's Privacy Policy.
6. Third-Party Service Providers
6.1 General providers.
We may share information with trusted third parties, including:
- Website hosting providers
- Email marketing platforms
- Payment processors
- IT service providers
- Professional advisers
These providers are required to maintain confidentiality and security, and we have contracts in place with them to protect your personal data. If you have questions about how a specific third party processes your personal data, we recommend reviewing their individual privacy notice.
6.2 Artificial intelligence tools.
We use AI tools to assist with business operations, content creation, program development, and administrative tasks. The following platforms may process limited personal data in the course of our business operations:
- OpenAI (ChatGPT) — AI-assisted content creation and business operations (US-based)
- Anthropic (Claude) — AI-assisted content creation and business operations (US-based)
When using these tools, we: minimise the personal data entered wherever possible; anonymise or pseudonymise client data before input unless identifiable data is necessary and lawful to use; review each provider's data processing and retention policies; and do not rely on AI tools to make automated decisions about individuals that produce legal or similarly significant effects.
We may from time to time adopt additional AI or emerging technology tools. Where any such tool processes personal data on our behalf, we will ensure appropriate data processing agreements are in place and that this policy is updated to reflect the change.
7. International Data Transfers
Your information may be processed in Australia or in other countries where our service providers operate. Where required, appropriate safeguards such as Standard Contractual Clauses are implemented.
8. Data Retention
We retain personal information only as long as necessary for service delivery, legal compliance, and legitimate business purposes. Information is securely deleted or de-identified when no longer required.
9. Data Security
We implement appropriate technical and organisational measures to protect personal information, though no system can guarantee absolute security. Access to your personal data is limited to employees, agents, contractors, or third parties with a genuine business need, who process it only on our instructions and under confidentiality obligations.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction
- Request deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC), or the relevant supervisory authority in your jurisdiction
- Contact us at [email protected] to exercise any of these rights.
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we identify that we have, that data will be deleted promptly.
12. Links to Other Websites
We are not responsible for the privacy practices of third-party websites linked from the Site.
13. Marketing Communications
You will only receive marketing communications where you have opted in, or as otherwise permitted by law. You may unsubscribe at any time.
14. Coaching Confidentiality
Given the personal and sensitive nature of money coaching, we treat all information shared during coaching sessions, discovery calls, workshops, and program participation as confidential. This includes personal financial information, relationship matters, behavioural patterns, beliefs, goals, and any other information disclosed verbally or in writing.
We will not disclose confidential coaching information to any third party without your consent, except:
- Where required by law
- Where there is a serious and imminent risk of harm to you or others
- Where disclosure is required for professional supervision, insurance, or legal advice, in which case information is shared on a confidential basis
- Coaching confidentiality operates alongside, and in addition to, our obligations under applicable privacy legislation. Formal client engagements are also governed by separate service agreements that outline confidentiality obligations in greater detail.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Suzanne Alexander | Mindful Finances Email: [email protected] Website: https://mindfulfinances.com.au